CUSTOMER EXPERIENCE FAQS
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Company Profile
We leverage five key strengths:
- A senior team with 20+ years of industry expertise;
- R&D capability to deliver 70+ product series and 1,000+ non-standard customizable designs;
- Intelligent manufacturing systems (ERP/OA integration, annual capacity of 600,000+ units);
- Globally recognized certifications (EU CE, Australia SAA, etc.);
- 300+ service outlets across 150+ Chinese cities, ensuring end-to-end support.
Product Specifications
We adhere to strict standards:
- Mirror-grade tempered glass (impact-resistant, high transparency);
- High-purity aluminum alloy (anti-corrosion);
- 304 stainless steel (durability);
- All materials comply with international quality benchmarks.
Yes. We provide full-custom solutions, from design to production. Lead times:
- 25–30 days for standard products;
- 45–60 days for non-standard designs (depending on complexity).
Our in-house QC center conducts rigorous tests (salt spray, pulley stress, glass impact) to validate aging resistance, load capacity, and sealing performance, meeting both domestic and export standards.
Export & Logistics
Yes. Our products hold EU CE and Australia SAA certifications. We also assist with region-specific certifications (e.g., ICC-ES for North America, SASO for the Middle East).
We use reinforced wooden crates + anti-oxidation film packaging. Shipping options (FOB/CIF/DDP) and insurance are available to ensure secure delivery.
Standard products: 1×20ft container; Custom orders: negotiable. Trial orders are welcome.
Production & Delivery
Standard orders: 25–30 days; Customized orders: 45–60 days. Rush orders are accepted during peak seasons.
Absolutely. Our 28,000㎡ smart factory has an annual capacity of 600,000+ units. ERP-driven dynamic scheduling ensures efficient large-order fulfillment.
We offer:
- 24/7 remote assistance for installation and maintenance;
- Local partner coordination for urgent issues;
- Free replacement of non-human-damaged parts during the warranty period.
Yes. We support full ODM/OEM collaborations, including design adaptation, branding, and certification compliance, with strict IP protection.
First-order benefits: Free standard samples + logistics subsidies. Long-term partners enjoy tiered pricing and priority production slots.